Guardian of the Week – SK1 Brooke Hall

No comments

So much of the Coast Guard revolves around protecting people and saving lives. We often tell those stories here, and many of our past Guardians of the Week have performed some amazing rescues.  But many of those rescues are only possible because of the support staff who labor behind the scenes to make sure that when the SAR alarm goes off the boats, cutters, helicopters and airplanes are ready for the mission.

Hall's efforts consistently earned the unit audit scores of over 98 percent.  Her efforts helped keep the aircraft mission capable and allowed maintenance to be done on time. (Coast Guard photo by Petty Officer 3rd Class Charly Hengen)
Hall's efforts consistently earned the unit audit scores of over 98 percent. Her efforts helped keep the aircraft mission capable and allowed maintenance to be done on time. (Coast Guard photo by Petty Officer 3rd Class Charly Hengen)

Petty Officer 1st Class Brooke Hall, a storekeeper at Air Station Kodiak, Alaska, is one of those people.  The air crews at Kodiak were in the air for over 9000 hours last year saving dozens of lives in some of the worst weather imaginable.  This simply couldn’t happen without aircraft that are meticulously maintained and the tools and parts to keep them that way.

Hall is in charge or tracking those parts and the rest of the property at the air station – 35 million dollars worth.  And she did it with nearly perfect accuracy earning her the enlisted 2009 Chief Financial Officer Excellence Award.

This is especially important at Kodiak where parts must often come from thousands of miles away on the other side of the continent.  It could spell disaster if one of the more than 7,000 parts responsible for wasn’t on hand.

Luckily this ten-year veteran of the service fits the bill.

“I like organizing,” she said.  She went on to say how important responsiveness is in her job. “We are 100 percent about customer service.”

Her happiest customers, however, she will never meet those who were rescued in the aircraft maintained with the parts she supplied.  She understands no one does it alone.

“Even though we have a small department, a small group of people, it takes a team effort,” she said.  “I can rely on my subordinates and supervisors to be there if I need them.  The one thing we all have in common is customer service.”

Congratulations on your award SK1. You earned it and your customers surely appreciate you too.

Do you know someone in the Coast Guard that has done something great for the service, the missions or the public? Please submit your nominations for Guardian of the Week using the submit button at the top of the page.

Leave a Reply