Written by Karen Emmot, Pay and Personnel Center
Hello from Coast Guard Pay & Personnel Center (PPC), “the best hometown in the Coast Guard”. Our nation’s heartland location in Topeka, the capitol of Kansas, is known for its history, beauty and great family atmosphere making it the perfect location to dedicate services to all Coast Guard members and their families. PPC’s mission is to provide caring and responsive personnel and compensation services for all Coast Guard military members, retirees, annuitants and other customers in support of the Department of Homeland Security missions. Our vision aligns us to be the premier military pay and personnel resource, providing unsurpassed service to our nation’s guardians.
In keeping with our mission and vision, every November we require all members to self-validate through the annual verification process. With assistance from local Administrative and Servicing Personnel Offices (SPO), all documentation for entitlements and dependency statuses are reviewed to ensure accuracy.
There are also many transactions that can be performed by members using the Direct Access system anytime for changes and updates to member records and payroll information. User guidance, tools and resources can be found on the PPC Procedures and Development website or the PPC Portal page by selecting the E-learning Training Library button.
Regardless of your rate and rank, there are resources available to answer any question including those needed for Self-service, Command Users, ADMIN Personnel, SPO Personnel, Reservists, Retirees, and Auxiliarists.
For quick procedural guidance, a user guide will be perfect; for a more detailed definition, try searching our Knowledge Base. Have a question and don’t know where to look, or need some personal training and not sure what is available, please contact us via email at PPC-PF-PD@uscg.mil and we will be happy to assist you!
Other resources that can be found through the PPC sites include the following departments:
- Advancements, Evaluations, and Service Validation (ADV)
- Customer Care Branch (CCB)
- Military Account Services (MAS)
- Procedures & Development (P&D)
- Retiree Annuitant Services (RAS)
- Separations Branch (SEP)
- Travel Branch (TVL)
PPC is passionately committed to providing the very best in customer service. We know what we do every day has a direct impact on so many lives and we take that seriously. As we celebrate the upcoming holidays and focus on family, please know our family is taking of yours!